Customer Service
Qualification: SVQ
SVQ Level: 3
SCQF Level: 6
Course Code: GLOD 23
The key purpose of customer service is to win and maintain customer satisfaction and loyalty whilst continuously monitoring and improving customer service. Candidates completing this qualification will be prepared for role including customer relationship management, customer support officer, customer service delivery coordinator, customer service team leader, customer service supervisor or manager or senior customer service advisor.
To achieve this qualification, candidates must complete 7 units in total, 2 mandatory plus 5 optional with a minimum of 1 unit from Optional Groups B, C, D and E. 1 further unit must be selected from any of the optional unit groups. A maximum of 2 optional units can be selected from the optional units at SCQF Level 7 and/or Level 8.
Full details of the qualification can be found on the SQA or EAL Website as appropriate using the following link: https://www.sqa.org.uk/sqa/16732.html
Full details of the Modern Apprenticeship framework can be found on the Skills Development Scotland Website using this link :