Customer Service
Qualification: SVQ
SVQ Level: 2
SCQF Level: 5
Course Code: GLOF 22
In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. This qualification helps employees working in contact centres, customer service or customer relations role. It is aimed at employees with little or no experience, or those looking to progress to roles with more responsibility.
To achieve this qualification, candidates must complete 2 mandatory units plus 5 optional units with a minimum of 1 unit from Optional Groups B, C, D and E. 1 further unit must be selected from any of the optional unit groups.
Full details of the qualification can be found on the SQA or EAL Website as appropriate using the following link : https://www.sqa.org.uk/sqa/16732.html
Full details of the Modern Apprenticeship framework can be found on the Skills Development Scotland Website using this link :