Effective Business Skill – Duration 1 Day
Aim:
To give delegates an introduction to leadership & management, performance management, running effective meetings, interviewing and communication in effective but efficient bite size chunks. A pragmatic, fast paced look at management styles, roles, responsibilities and skill development.
Leadership & Management
- What is the difference?
- Leadership skills and management skills (time, delegation, organisation)
- Problem solving and decision making / Complaint handling
- Motivating and managing staff / Giving and receiving feedback
Performance Management
- Definition and aims of performance management
- Identifying and reviewing standards of performance and behaviour
- Motivation – meeting different people’s needs
- Managing performance – evaluation, flexibility, closing gaps,
- Coaching – adapting style, feedback, appraisals
Running Effective Meetings
- Objectives – SMART, integrative, preparation and planning
- Timing – creating & sticking to an agenda, controlling communication, streamlining
- Communication – include all, debrief, and follow up
Interviewing
- Before – job descriptions, profiles, reading CVs and applications
- The interview – introduction, questioning, closing, streaming
- Development – the law, cost of recruitment and turn over
Communication
- Identify and work with communication style in self and others
- Influence/persuasion/raising questions/feedback/motivating others
- Two way, effective communication
Objectives:
Delegates will be able to:
- Understand and demonstrate key leadership and management skills
- Prepare, conduct and review an effective, efficient meeting
- Understand the recruitment process and conduct successful interviews
- Understand communication styles and how to utilise them in the workplace
Assessment & Certification:
Internal company assessment and certification
Duration
1 Day