Effective Selling and Promoting Skills – Duration 1 Day
Aim:
To take customer service skills a step further by equipping delegates with the vital skills to be able to sell and up sell professionally. Delegates will be given the skills and the will to enhance customer’s visits and increase profits.
What is selling?
- Introduction to course content and objectives
Making the most of opportunities to sell
- Types of customers and their needs
- Product knowledge
- Identifying and creating sales opportunities
Selling skills
- Pre shift preparation
- The sales situation – positive talk, steering, offering alternatives, up selling, merchandising, selling, follow up action, formal input
Putting it into practice
- Selling role plays and demonstrations
Course Summary
- Return to original objectives
Objectives:
Delegates will be able to:
- Identify opportunities that exist to increase average spending and sales to customers and enhance professional skills
- Recognise the need to participate in an ‘everybody sells’ approach and introduce it into their daily dealings with customers
- Deal effectively and efficiently with all opportunities to sell and maximise sales potential
Assessment & Certification:
Internal company assessment and certification
Duration
1 Day