Skills for Adult Care – Duration 3 Days

This course will enable participants to develop practical skills and knowledge required to provide effective and professional care services. This course is specifically aimed at those working or wishing to work in home care, residential or nursing homes. The course consists of a choice of up to 4 modules from the below list:

• Caring for our Customers in Care
• Infection Control (incorporating Catheter and Stoma Care)
• Identifying Hazards in Adult Care
• Protection of Vulnerable Adults
• Health & Safety
• Moving and Handling
• Moving and Handling Refresher
• Food Hygiene

Objectives
Dependant on courses chosen, participants will be able to:

1. Learning the main reasons for customer service in the care sector.
2. Understanding the expectations of ALL your customers – what does excellent care look like to service users, family, colleagues, etc?
3. Communicating with customers face to face – the presence, the rapport!
4. Learning how to be confident and approachable, and staying positive.
5. Measuring customer satisfaction – what does GREAT look like?
6. Adding value and getting the basics right, other support services available.
7. Reasons for Catheterisation/ Stoma – (male & female)
8. Psychological and social impact of catheters and stomas
9. Types of catheters/drainage systems/stoma bags
10. Routine care of catheter/drainage systems/stoma sites
11. Identification of potential problems
12. Standard and transmission based precautions
13. Hand hygiene
14. The use of Personal Protective Equipment (PPE)
15. Hazards and hazard analysis
16. Identifying hazards in adult care setting
17. Controlling potential hazards
18. Effective monitoring techniques

Assessment & Certification
Ongoing throughout the programme with course participation, practical demonstrations, assessment exercises and role-play. Participants will receive a Certificate of Attendance, on successful completion of the course.

Duration
3 Days