Aim:
To provide comprehensive information about the practical skills and knowledge required to provide a professional and effective service in the adult care sector.

Aim:
To provide comprehensive information, and to improve awareness on how carers can ensure that the vulnerable service users they support, are protected from harm or exploitation.

Aim:
To reduce the risk to the clients and staff members through developing efficient moving and handling skills.

Aim:
To provide comprehensive information for carers in the community about medication and the elderly, to ensure safe practice, and to raise awareness and understanding of the common types of medication.

Aim:
To provide comprehensive information about the care of Catheters and Stomas; and infection control in the care setting.

Aim:
To provide staff working with people with dementia with the understanding and skills necessary to provide excellent person centred care.

Aim:
To provide basic knowledge of the elements of Client Personal Care, and deliver an introduction to the skills involved in providing this.

Aim:
To take those in the front line or preparing to work in the service industry through the key customer care skills and to understand how to competently handle complaints, difficult customers and to how to identify how important each delegates role is in developing excellent customer satisfaction.

Aim:
To provide participants with a working knowledge of the principles of Effective Care planning, and to explore the skills involved in effective recording and report writing, and relate these to the participants’ own working environments.