Aim:
To take customer service skills a step further by equipping delegates with the vital skills to be able to sell and up sell professionally. Delegates will be given the skills and the will to enhance customer’s visits and increase profits.

Aim:

To develop the ability to distil key points in order to document decisions and actions. Delegates will understand the frameworks for minute taking and adapt their individual development points.

Aim:
To give delegates an introduction to leadership & management, performance management, running effective meetings, interviewing and communication in effective but efficient bite size chunks.  A pragmatic, fast paced look at management styles, roles, responsibilities and skill development.

Aim:
To take those in the front line or preparing to work in the service industry through the key customer care skills and to understand how to competently handle complaints, difficult customers and to how to identify how important each delegates role is in developing excellent customer satisfaction.

Aim:
To ensure that call centre workers are presenting a positive, professional image of your company whilst also solidifying excellent customer relations, promoting sales and communicating effectively and efficiently.