Courses

Aim:
To provide staff working with people with dementia with the understanding and skills necessary to provide excellent person centred care.

Aim:
To provide basic knowledge of the elements of Client Personal Care, and deliver an introduction to the skills involved in providing this.

Aim:
To take those in the front line or preparing to work in the service industry through the key customer care skills and to understand how to competently handle complaints, difficult customers and to how to identify how important each delegates role is in developing excellent customer satisfaction.

Aim:
To provide participants with a working knowledge of the principles of Effective Care planning, and to explore the skills involved in effective recording and report writing, and relate these to the participants’ own working environments.

Aim:
This Time Management course is a valuable course for anyone who feels they need to prioritise, respond to changing priorities, and react assertively when others place demands on their time. This course can be used by people in any job role or industry.

Aim:
For individuals who works to tight deadlines and you need more control over your workload, this course will help to teach improved planning and organisational techniques.

This means that by planning your workload, you will have less paper littering your desk and an efficient approach to new tasks. The result is more time to focus on the important tasks that need your time throughout the day, thanks to some effective time management planning.

Aim:
To focus and develop the key supervisory and leadership skills to make delegates a more effective member of a management team and to prepare delegates for a new supervisory role.

Aim:

To introduce delegates to the theory and practice behind effective meetings; creating structure and order, working towards a solid objective and involving all meeting participants in the planning and execution of the meeting.

Aim:
To understand the combination of factors which contribute to personal effectiveness and to further develop the skills and techniques needed to build personal impact, influence and effectiveness in dealings with others in the workplace.

Aim:
For those looking to develop their managerial skills within a call centre setting this course will allow you to understand how to keep your team motivated, well trained and able to contribute towards the success of the overall operation.

Aim:
To enable individuals and teams to effectively lead and manage a change programme to enhance performance. Delegates will have an understanding of the processes that can be used to encourage change, make improvements and will develop the skills to make it happen.

Aim:
To cover the practical skills needed to make recruitment interviews productive and focused. Delegates will understand the stages of the recruitment process and how to conduct an effective interview so that they are able to attract the best candidates and choose the best person for the job.

Aim:
To guide delegates through the key stages of interview preparation and provide them with essential information and experience to maximise their interview performance.

Aim:
To explore the effectiveness of team working and how this will benefit any business operation. The course will help to build high performance, multi-skilled teams and will explore the purpose and processes of effective teams.

Aim:
To explore the effectiveness of team working and how this will benefit any business operation. The course will help to build high performance, multi-skilled teams and will explore the purpose and processes of effective teams.