Courses
Effective Selling and Promoting Skills – Duration 1 Day
Aim:
To take customer service skills a step further by equipping delegates with the vital skills to be able to sell and up sell professionally. Delegates will be given the skills and the will to enhance customer’s visits and increase profits.
Effective Minute Taking – Duration 1/2 Day
Aim:
To develop the ability to distil key points in order to document decisions and actions. Delegates will understand the frameworks for minute taking and adapt their individual development points.
Effective Business Skill – Duration 1 Day
Aim:
To give delegates an introduction to leadership & management, performance management, running effective meetings, interviewing and communication in effective but efficient bite size chunks. A pragmatic, fast paced look at management styles, roles, responsibilities and skill development.
Customer Service in Scotland – Duration 1 Day
Aim:
To take those in the front line or preparing to work in the service industry through the key customer care skills and to understand how to competently handle complaints, difficult customers and to how to identify how important each delegates role is in developing excellent customer satisfaction.
Call Centre Skills – Duration 1 Day
Aim:
To ensure that call centre workers are presenting a positive, professional image of your company whilst also solidifying excellent customer relations, promoting sales and communicating effectively and efficiently.
Supported Employment Practice
Qualification: PDA Professional Development Award
SCQF: Level 7
Course Code: GJ1J 47
Internal Verification of Workplace Assessment (L&D 11)
Qualification: PDA Professional Development Award
SCQF: Level 8
Course Code: GA2F 48
Health and Social Care Supervision
Qualification: PDA Professional Development Award
SCQF: Level 7
Course Code: G9AM 47
Administration of Medication
Qualification: PDA Professional Development Award
SCQF: Level 7
Course Code: G9V5 47
Performing Eng Operations (PEO2)
Qualification: Modern Apprenticeship
Awards Body: EAL
SVQ Level: 2
SCQF Level: 5
Course Code: GL2P 22
Care Services Leadership and Management
Qualification: SVQ
SVQ Level: 4
SCQF Level: 10
Course Code: GJ9V 24
Social Services and Healthcare
Qualification: SVQ
SVQ Level: 4
SCQF Level: 9
Course Code: GH61 24
Social Services and Healthcare
Qualification: SVQ
SVQ Level: 3
SCQF Level: 7
Course Code: GH60 23